FAQ

Do you ship overseas?
Yes, there are options in shipping that adjusts the price for overseas shipping

Do you issue refunds?
No, all sales are final.

My art arrived damaged what can i do?
We will either replace the work if it is an edition or refund the money if it’s an original work.

Do you accept submissions?
Although we love seeing new work we are not accepting submissions at this time.

I want to give this artwork to my boyfriend which is in 3 days, can you do that?
Yes! We are happy to expedite your shipping. Please email us in addition to your order so we know to get it to you as fast as humanly possible.

Do you issue certificate of authenticity forms?
Per request we are happy to do that.

What is an edition?
An edition is an artwork that is produced in multiple, usually in a specific number (i.e.: 4/50)

What are Cinders Editions?
Cinders Editions are works we publish and are usually hand-numbered and signed art prints or books.

How do I know if an item is available?
All items are available for sale unless indicated as “Sold Out.” If you encounter a sold-out item and you wish to be notified if it becomes available, send us an email.

How are shipping costs determined?
Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the item’s origin and the shipping destination. Shipping costs include all packaging, handling, and insurance fees. To estimate shipping costs on your order, add the desired item(s) to your shopping cart and enter your shipping location on your Cart page.

Do I need to set up an account in order to make a purchase?
No account creation is necessary to make purchases from Cinders Gallery, you can simply complete your checkout normally as a guest.

I forgot my password. How can I log in?
If you’ve forgotten your password, click the link that says “Lost your password?” on the account login page. You will receive an email with instructions for password recovery.

Your feedback and questions are extremely valuable to us and we love to hear from you.
Don’t hesitate to contact us anytime: info@cindersgallery.com